Last updated: February 16, 2026
Trans Care (trans-care.org) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and use our website and services. By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
- Required Information: When registering for our services, we require your email address and age. Age is essential to determine which path you will take on the site, ensuring that the educational resources and lessons are appropriate for your age group.
- Optional Demographic Information: You may also choose to provide the following information:
- Pronouns
- Gender identity
- Sexuality
- Race
- Research Study ID (if you’ve been provided with one as part of a research study)
Text Messaging for Teens (Ages 13-17)
For users aged 13-17, if you opt in to receive text message reminders, we will also collect your phone number. You can opt out of receiving text messages at any time by following the instructions provided in the message.
SMS Disclosure: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Links to Third-Party Websites
Our website contains links to third-party websites. These websites may collect personal information or use cookies. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before submitting any personal data.
2. Use of Independent Analytics
Analytics Tools
To improve the functionality and user experience of our website, we use Independent Analytics to collect anonymous data on how visitors interact with our site. This includes information like pages visited, time spent on pages, and how users navigate the site.
What Data Is Collected
Independent Analytics may collect data such as:
- Device and browser information
- IP address (anonymized)
- Pages viewed and time spent on each page
- User interactions with website elements
How We Use the Data
The data collected through Independent Analytics helps us understand website traffic, user behavior, and areas where we can improve our resources. This data is used in an aggregate form to analyze trends and enhance the user experience. We do not use this data to identify individual users.
3. How We Use Your Information
To Provide Educational Services
We use your personal information to send you reminders about your lessons, updates, and relevant resources. This includes sending text messages for teen users to notify them when their lessons are ready or incomplete.
To Improve Our Services
We use the data from Independent Analytics to analyze website usage and improve our resources. This helps us optimize the website and ensure it meets the needs of our users.
4. How We Protect Your Information
We use industry-standard security measures to protect your personal information from unauthorized access or disclosure. While we take reasonable steps to protect your data, no website or online service is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide the services you have requested or as required by law. If you wish to delete your account or request that we remove your personal information, please contact us using the Contact Us Form.
6. Third-Party Sharing
We do not share your personal information with third parties for marketing purposes. We may share your information with trusted service providers (such as analytics tools) who assist in providing our services, subject to strict data protection agreements. This excludes text messaging originator opt-in data and consent, which will not be shared with any third parties.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You also have the right to opt out of receiving text messages and other communications at any time.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please reach out with the Contact Us Form.